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Frequently Asked Questions
General
Our tiles are sourced directly from manufacturers in Foshan, China, known for their premium porcelain and ceramic tiles.
Yes, we support projects of all sizes, from small home renovations to large-scale developments. Our team offers expert advice and project support to keep your project on track.
We offer a curated selection of high-quality tiles, including porcelain, marble-look, bathroom, and floor tiles. Our tiles are designed to cater to modern homes and renovation projects.
Yes, our showroom is located at 3 Ang Mo Kio Street 62, #01-07, Singapore. Parking is available and the nearest MRT is Yio Chu Kang Station.
While walk-ins are welcome, we recommend making an appointment to ensure personalized assistance during your visit.
You can contact us at 8275 3421 to make an appointment or simply fill up our enquiry form at https://www.dekor.com.sg/contact-us
Although porcelain and ceramic tiles may look similar, their performance characteristics differ
Porcelain tiles
• Denser and more durable
• Lower water absorption
• Suitable for floors and outdoor areas
Ceramic tiles
• Slightly lighter and softer
• Typically used for walls
• Ideal for decorative applications
Both materials offer excellent design versatility, but porcelain tiles are often preferred when durability and longevity are a priority.
Yes, we offer a range of slip-resistant tiles designed for areas prone to moisture, such as bathrooms and outdoor spaces.
Exchanges are allowed for unopened, undamaged boxes within 7 days of purchase, subject to stock availability and management approval.
Returns cannot be accepted after 15 days from date of delivery.
All preorder products are non-returnable and non refundable
For ready stocks, the lead time for tile delivery is 1-3 business days. For pre-order stocks, the lead time for tile delivery is 2-3 weeks.
To maintain your tiles, clean them regularly with a mild detergent and avoid using abrasive cleaning tools to prevent scratches.
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